Privacy Policy

The data controller for personal information described in this policy is Hicham Atoussi, trading as Savis Systems, a sole trader based in the United Kingdom.

Business contact: [email protected]

Correspondence address: United Kingdom (full business correspondence address available on request for contractual or legal purposes).

Depending on how you interact with us, we may collect:

• Contact and enquiry details — name, email address, phone number, company or organisation name, job role, country, and the content of messages you send via contact or quote forms.
• Project-related information — requirements, timelines, budgets, and technical details you choose to share when discussing a project or support request.
• Website and device data — IP address, browser type, device type, pages viewed, referring URLs, and approximate location derived from IP address.
• Cookie and analytics data — preferences stored in cookies or local storage, and usage statistics where analytics tools are enabled and you have consented where required.
• Client and billing information — if you become a client, we may process invoicing details, payment references, and records needed to deliver and support services.

We use personal information to:

• Respond to enquiries, quotes, and support requests
• Provide, deliver, and manage software, website, and automation services
• Communicate about projects, invoices, updates, and service matters
• Improve our website, services, and customer experience
• Maintain security, prevent misuse, and troubleshoot technical issues
• Meet legal, tax, and accounting obligations where applicable

We do not sell your personal data. We may share limited data with trusted service providers who help us operate our website, email, hosting, analytics, payment, accounting, or communication systems.

Under UK GDPR, we rely on one or more of the following lawful bases depending on the situation:

• Consent — for example, where you submit a form or agree to optional analytics cookies.
• Contract — where processing is necessary to prepare or perform a service agreement with you.
• Legitimate interests — to operate and improve our business, respond to enquiries, and keep our website secure, balanced against your rights and expectations.
• Legal obligation — where we must retain or disclose information to comply with applicable law.

We use essential cookies and similar technologies needed for the website to function securely. With your consent where required, we may also use analytics tools (such as Google Analytics or similar services) to understand how visitors use the site.

You can control cookies through your browser settings. Blocking essential cookies may affect how parts of the website work. When you accept cookies via our banner, we store your preference locally on your device.

We do not sell your personal data. We may share limited data with trusted service providers who help us operate our website, email, hosting, analytics, payment, accounting, or communication systems.

Examples of categories of providers we may use include:

• Website hosting and infrastructure providers
• Email and communication tools
• Analytics providers
• Payment processors and accounting software
• CRM, project management, or customer support platforms
• WhatsApp Business or similar messaging services where relevant to a project

These providers process data on our instructions and only as needed to provide their services. We may also disclose information if required by law, court order, or to protect our legal rights.

We keep personal data only for as long as necessary for the purposes described in this policy, including to respond to enquiries, deliver services, resolve disputes, and meet legal or accounting requirements.

Enquiry records are typically retained for a reasonable period after our last communication unless a longer period is needed for an active or prospective client relationship. Client and billing records may be kept for longer where required for tax, accounting, or contractual purposes.

We are based in the United Kingdom and primarily serve clients in the UK and internationally. Some of our service providers may process data outside the UK, including in countries that may not provide the same level of data protection.

Where required, we use appropriate safeguards such as UK adequacy regulations, contractual protections, or other mechanisms recognised under UK data protection law.

Under UK data protection law, you may have the right to request access to your personal data, correction of inaccurate data, erasure in certain circumstances, restriction of processing, objection to processing based on legitimate interests, and data portability where applicable.

Where we rely on consent, you may withdraw consent at any time. This will not affect processing that took place before withdrawal.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

For privacy questions or data protection requests, email [email protected]. We aim to respond within a reasonable timeframe and within one month where UK GDPR response deadlines apply.

For technical support on active services, contact [email protected].

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will be revised when changes are made. Continued use of the website after updates constitutes acceptance of the revised policy where permitted by law.